About Us

Our company was established in 2007, in order to deliver the technical and software support services.  We soon found a need for a reliable support service with a more human approach and this has been at the core of our values ever since.  We have steadily grown to have a mix of colleagues that all share a strength in engaging with our clients on a personable level.

Our Vision

To change the perception of IT support by putting people before technology.

We believe technology should benefit a business not frustrate it.

We want to be known for helping every business we work with be better.

Our Culture

  • Know how – knowledge and training are at the core of our business
  • Approachable – friendly and understanding
  • Positive – solution orientated
  • Compassionate – putting people ahead of technology
  • Ambitious – dynamic and driven wanting to achieve the best

What you get

Focused on you and your business, keeping you up and running – so you have confidence in your system and the peace of mind it won’t let you down.

We’re here to help, not to judge – no matter what your computer skill level – we won’t make you feel embarrassed

Clear Communication

We communicate clearly – so you know exactly where you stand

Managing Change

We take pain away from the change of a new system, by taking responsibility for that change and delivering training of the new systems

Reduced Downtime

Keeping your systems reliable and running smoothly - so you can be more confident to deliver for your clients

Plain Language

Technology shouldn’t be confusing, we explain in plain language – so you get the most from your systems


Working in close collaboration with our clients, means we understand your requirements


Our engaging team becomes an integral part of your business – part of your businesses success

Our Colleagues

Our awesome team helping you on your IT journey.
Hannah Thompson
Hannah Thompson
Accounts & Administration
Farai Maganga
Farai Maganga
Tech Concierge
Project Marketing
Richard Thompson
Richard Thompson
MD and Founder
Richard Mallaby
Richard Mallaby
Lead Tech Concierge
Kirsty Green
Kirsty Green
Tech Concierge